Whatcom Dental Lab takes tremendous pride in the work we do. Our goal is to achieve complete satisfaction for our dentists and their patients. As part of our commitment to quality, we offer the following guidelines about warranty, adjustments, and remakes:
A 5 year warranty will apply to crown and bridge work: zirconia, gold, PFM, lithium disilicate and implant restorations that:
- Crack, break, or an implant crown comes loose after being seated.
- Are unable to be seated due to defects.
Minor adjustments needed on crown & bridge work are done without any additional charge. This may include things like adding to a contact, making an occlusal adjustment, reglazing, or minor shade changes. Many can be completed and returned the next day.
A remake fee will be considered after determining the cause of each remake. We ask that you hold us to a high standard for the benefit of your patients. In turn, we will do our best to communicate when a new impression is needed or we don’t have adequate information to properly complete a case.
Occasionally, we encounter a case that we believe cannot or will not work. When this happens, we will always try to contact the dentist and express our concerns. This can lead to things like requesting a new impression or scan, requesting a specific bite registration, suggesting alternative restorative materials, asking to see the patient for a custom shade appointment, or asking for additional reduction to preparations. If we have reasonable concern that a case will not be successful but the dentist requests that we proceed anyway, Whatcom Dental Lab may exclude that case from the warranty. This applies to both digital and traditional techniques.
Here are some examples of the most common reasons cases need to be remade and a remake fee be added:
- Crown requires a new impression and does not fit original model work (includes digital scans)
- If the patient is unhappy with the design/shade after the crown has been seated.
A 1 year replacement warranty will apply to all removable cases excluding suck-downs which have a warranty of 90 days. This applies to products that crack, break, or don’t fit due to lab error. Cases which the policy does not apply include:
- The product requires a new impression and does not fit original model work (includes digital scans)
- The remake is due to patient misuse or error.
We stand by our work 100%. If you feel you have been charged for a case that should qualify for the warranty due to extenuating or unique circumstances, please reach out to us. Let’s work together to raise the bar of dentistry in our town!